User deletion policy

User deletion policy.

How Aerial Grid product users can request account and associated-data deletion.

User Deletion Policy

Last updated: 13.05.2026

Aerial Grid provides a way for users of Aerial Grid products and related services to request deletion of their account and associated personal data.

1. How to request deletion

To request deletion, email info@aerialgrid.ai with the subject line Data deletion request.

Please include:

  • the email address associated with your Aerial Grid account;
  • your name, if available;
  • the service or app your request relates to;
  • a short statement that you want your account and associated personal data deleted.

Please do not include sensitive operational details in your request.

2. Verification

Aerial Grid may need to verify your identity before completing the request. This helps prevent unauthorised deletion of accounts, records, or operational information.

3. What may be deleted

Depending on your account and use of the services, deletion may include:

  • account profile information;
  • contact details;
  • app account data;
  • saved preferences;
  • personal data linked to your account.

4. What may be retained

Some information may be retained where required or permitted for legal obligations, security, fraud or abuse prevention, dispute resolution, operational records that must be preserved, or compliance with applicable law. Where information cannot be deleted, Aerial Grid will limit retention to what is necessary.

5. Timing

Aerial Grid will review deletion requests and respond in accordance with applicable data protection laws. Aerial Grid does not claim automatic deletion or a fixed deletion deadline on this page.

6. Contact

Aerial Grid AG
Poststrasse 12, 8700 Küsnacht ZH, Switzerland
Email: info@aerialgrid.ai

AerialGrid Private Limited
E 375, First Floor, Greater Kailash II, South Delhi, New Delhi, Delhi 110048, India

For more information, see the Privacy Policy.